$36.11 per hour Super | NSW State Government Casino Location | 20-35hrs per week, between 8:30am-4:30pm Monday-Friday & 8:30am-12:30pm Saturdays ASAP Start | Estimated 9month assignment, potential to extend About the Company Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration. About the Role They are currently seeking multiple Customer Service Representatives to join their team in Casino. This is an estimated 9month temporary assignment, with a potential to extend. You will be required to work between 20-35hours per week across 8:30am-4:30pm Monday to Friday and 8:30am-12:30pm Saturday's Reporting to the Manager, you will be required to be the first point of contact for the digital experience in service centres for upcoming Government initiatives whilst ensuring the provision of high-quality service to customers Responsibilities Deliver professional and empathetic frontline customer service prioritising client satisfaction Attend to customers needs, requests and enquiries within a timely and accurate manner Foster a positive experience for all customers ensuring positive customer feedback and reviews Assist customer experiences through use of online technology Educate customers on digital services, providing guidance and support Identify the purpose of customer visit and assist with digital queries efficiently Confirm customer proof of identity and eligibility Capture, process and lodge accurately customer information and requests into the database Records and database management, ensuring high integrity, accuracy and confidentiality Refer customers to appropriate channel for out of scope transactions Facilitate the resolution of customer complaints Maintain up to date knowledge of processes and technology, contribute to improvement initiatives Foster a positive team environment Track, monitor and evaluate digital performance in service centre Take action to increase and drive digital usage Ensure compliance with legislative requirements Any adhoc duties related to your role About You Impeccable communication skills, both verbal and written Empathetic nature with remarkable interpersonal skills Professional, resilient, and confident with a customer service delivery focus Solid conflict resolution and problem-solving skills High attention to detail Superior organisational skills and ability to multi-task and prioritise conflicting deadlines Strong computer literacy and proficiency with MS office suite Requirements Proven experience in delivering frontline customer service Minimum 2 years’ experience in Administration, Call Centre or Retail sectors Ability to stand on your feet for long duration Willingness to undergo a National Police Check Flexible to work 20-35hours per week between 8:30am-4:30pm Monday to Friday and 8:30am-12:30pm Saturday's, excluding public holidays Flexible to undergo training at Coffs Harbour or Penrith Offices for up to 10 days across 2 separate working weeks. Expenses covered by the business Ability to commence and commit to the duration of the assignment How to Apply Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted . For other similar roles currently available, please go to our jobs page https://www.alexanderappointments.com.au/job-results We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts
